Doris Agotai

schoolFHNW University of Applied Sciences and Arts Northwestern Switzerlandbar_chart#9337 Global Rank

Total Papers

HCI Rank

#9337

Research Areas

Years Active

Recent Publications

Advisory Service Support that Works: Enhancing Service Quality with a Mixed-reality System

Modern technology promises to improve service encounters by automated documentation or better decision traceability. At the same time, research suggests negative impact of technology on human-to-human advisory services: including technology might negatively impact the interpersonal communication and enforce unpleasant…

CSCW '192nd AuthorMoney

Pen-and-paper rituals in service interaction: Combining high-touch and high-tech in financial advisory encounters

Advisory services are ritualized encounters between an expert and an advisee. Empathetic, high-touch relationship between those two parties was identified as the key aspect of a successful advisory encounter. To facilitate the high-touch interaction, advisors established rituals which stress the unique, individual cha…

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