Zhao Wu

GeneyMAP: Exploring the Potential of GenAI to Facilitate Mapping User Journeys for UX Design

Generative AI (GenAI) has been widely applied in UX design, yet its potential in the Journey Map (JM) creation process remains under-explored. We conducted a formative study (N = 24) to identify designers' needs for GenAI in JM creation, resulting in six design goals implemented (e.g., Acting as Different Stakeholders…