Mercy Muchai

Social by Nature: How Socio-tecture Shapes the Work of SMBs and Considerations for Reimagining Collaborative Human-AI Systems

Globally, small and medium-sized businesses (SMBs) have had to adapt to rapid digital changes, a shift accelerated by the COVID-19 pandemic. In Kenya, this transition has involved a significant move towards digital management tools. While many had already experienced marked digitalization over the last few decades, th…