Charlotte Lambert

schoolUniversity of Illinoisbar_chart#4786 Global Rank

Total Papers

HCI Rank

#4786

Research Areas

Years Active

Recent Publications

Creator Hearts: Investigating the Impact Positive Signals from YouTube Creators in Shaping Comment Section Behavior

Much of the research in online moderation focuses on punitive actions. However, emerging research has shown that positive reinforcement is effective at encouraging desirable behavior on online platforms. We extend this research by studying the ``creator heart'' feature on YouTube, quantifying their primary effects on…

CHI '251st AuthorSocial Platform Design & User Behavior +1

Does Positive Reinforcement Work?: A Quasi-Experimental Study of the Effects of Positive Feedback on Reddit

Social media platform design often incorporates explicit signals of positive feedback. Some moderators provide positive feedback with the goal of positive reinforcement, but are often unsure of their ability to actually influence user behavior. Despite its widespread use and theory touting positive feedback as crucial…

CSCW '241st AuthorSession 3d: Moderating the Digital Sphere

"Positive reinforcement helps breed positive behavior": Moderator Perspectives on Encouraging Desirable Behavior

The role of a moderator is often characterized as solely punitive, however, moderators have the power to not only execute reactive and punitive actions but also create norms and support the values they want to see within their communities. One way moderators can proactively foster healthy communities is through positi…

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