Zhihan Zeng

Silent Delivery: Practices and Challenges of Delivering Among Deaf or Hard of Hearing Couriers

This paper explores the motivations, practices, and challenges of Deaf and Hard of Hearing (DHH) couriers in China's food delivery industry. Interviews reveal a preference for this industry due to better pay, job satisfaction, and community belonging. DHH couriers tend to and frequently disclose their DHH disability u…