Liam Albright

"This machine is for the aides": Tailoring Voice Assistant Design to Home Health Care Work

This paper explores how the design of interactive voice assistants (IVAs) might be tailored to support home health aides' important work in complex home care contexts. We designed two custom IVAs: one that looks like an aide's medical kit and one that blends into the home environment. We also designed a voice-based ap…