Improving Public Service Chatbot Design and Civic Impact: Investigation of Citizens’ Perceptions of a Metro City 311 Chatbot As governments increasingly adopt digital tools, public service chatbots have emerged as a growing communication channel. This paper explores the design considerations and engagement opportunities of public service chatbots, using a 311 chatbot from a metropolitan city as a case study. Our qualitative study consisted…
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Jieyu Zhou et al. Georgia Institute of Technology
Conversational Chatbots Content Moderation & Platform Governance Community Engagement & Civic Technology
DIS 2025 Embracing Social Justice within a Computing Curriculum to Foster Social Change To ensure that technology serves as a tool for empowerment rather than oppression, Human-Computer Interaction (HCI) scholars have examined the ethical considerations of HCI research to explore pathways that inspire social change. In this work, we consider post-secondary education as one such pathway to social change.…
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Gabriella Thompson et al. University of Texas at Austin
Collaborative Learning & Peer Teaching STEM Education & Science Communication Developing Countries & HCI for Development (HCI4D)
CHI 2025 Healing Structures: Sociotechnical Mechanisms for Centering Survivors of Domestic Violence within Marginalized Communities Domestic violence (DV) survivors from marginalized communities face serious challenges when seeking governmental services and community resources. Current resources often overlook victim-survivors' needs, neglecting their choices and autonomy. Through studying the context of DV within the US-based Muslim community and…
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Hawra Rabaan et al. University of Maryland
Session 1b: Abuse, Identity, and Harassment: Sociotechnical Perspectives
CSCW 2024 The Denizen Designer Project: Practices, Relationships, and Principles of Activist-Led Design Design activism is a way for designers and researchers to negotiate societal inequities and resulting implications for design practices. Within HCI and design, community-based methods are a common way to situate design engagements among those directly impacted by social inequities. Despite its potential for social imp…
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Christina Harrington et al. DePaul University
Session 2f: Governance, Online Communities, and Design
CSCW 2024 Ad Recommended
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Explore Nowopen_in_new Social Justice in HCI: A Systematic Literature Review Given the renewed attention on politics, values, and ethics within our field and the wider cultural milieu, now is the time to take stock of social justice research in HCI. We surveyed 124 papers explicitly pursuing social justice between 2009 and 2022 to better reflect on the current state of justice-oriented work wi…
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Ishita Chordia et al. University Of Washington
Inclusive Design Empowerment of Marginalized Groups Technology Ethics & Critical HCI
CHI 2024 Survivor-Centered Transformative Justice: An Approach to Designing alongside Domestic Violence Stakeholders in US Muslim Communities While domestic violence (DV) is prevalent in all socioeconomic settings, identity highly impacts how one experiences and recovers from abuse. This work examines US-based Muslim women's challenges when seeking help and healing from domestic violence. Through participatory interviews with 23 participants within the DV e…
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Hawra Rabaan et al. Indiana University
Empowerment of Marginalized Groups Participatory Design
CHI 2023 The work of digital social re-entry in substance use disorder recovery Early recovery after substance use disorder (SUD) treatment is a high-risk period. The majority of people will relapse, often within weeks of completing treatment. In the modern era, re-entry upon completion of treatment includes both digital and non-digital spaces. Digital spaces, including social media, present uniq…
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Chanda Phelan Kane et al. University of Michigan
Health and Consultation Practices, Addictive Behaviors, and Social Re-entry; Health and Consultation Practices, Addictive Behaviors, and Social Re-entry
CSCW 2022 Asymmetries in Online Job-Seeking: A Case Study of Muslim-American Women As job-seeking and recruiting processes transition into digital spaces, concerns about hiring discrimination in online spaces have developed. Historically, women of color, particularly those with marginalized religious identities, have more challenges in securing employment. We conducted 20 semi-structured interviews…
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Tanisha Afnan et al. University of Michigan
Specialist and Collaborative Work // Algorithmic Fairness
CSCW 2021 emoji_events Daughters of Men: Saudi Women's Sociotechnical Agency Practices in Addressing Domestic Abuse While domestic abuse is an all too common experience for women worldwide, how people experience the abuse and their resources to deal with the abuse differ. In this qualitative, interview-based study, we examine Saudi women's domestic safety concerns. Based on non-Western Islamic feminist views of agency, we identify…
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Hawra Rabaan et al. Indiana University
Accessibility / Women's Empowerment
CSCW 2020 Bottom-Up Organizing with Tools from On High: Understanding the Data Practices of Labor Organizers This paper provides insight into the use of data tools in the American labor movement by analyzing the practices of staff employed by unions to organize alongside union members. We interviewed 23 field-level staff organizers about how they use data tools to evaluate membership. We find that organizers work around and…
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Vera Khovanskaya et al. Cornell University
Crowdsourcing Task Design & Quality Control Algorithmic Fairness & Bias Empowerment of Marginalized Groups
CHI 2020 Opportunities for Enhancing Access and Efficacy of Peer Sponsorship in Substance Use Disorder Recovery Substance use disorders (SUDs) are characterized by an inability to decrease a substance use (e.g., alcohol or opioids) despite negative repercussions. SUDs are clinically diagnosable, hazardous, and considered a public health issue. Sponsorship, a specialized type of peer mentorship, is vital in the recovery process…
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Jeremy Heyer et al. Indiana University
Mental Health Apps & Online Support Communities Participatory Design
CHI 2020 emoji_events The Tools of Management: Adapting historical union tactics to platform mediated labor” At the same time that workers' rights are generally declining in the United States (US), workplace computing systems gather more data about workers and their activities than ever before. The rise of large scale labor analytics raises questions about how and whether workers could use such data to advocate for their own…
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Vera Khovanskaya et al. Cornell University
Labor and Justice
CSCW 2019 Watch Me Code: Programming Mentorship Communities on Twitch.tv Live streaming—an emerging practice of broadcasting video of oneself in real time to an online audience—is often used by people to portray themselves engaged in a craft such as programming. Viewers of these ‘creative streams’ gather to watch the streamer at work and to interact with the streamer and other audience mem…
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Lynn Dombrowski et al. Indiana University
Software & Collaborative Coding
CSCW 2018 Panel: Computer-Supported Career Development in The Future of Work As people increasingly work different jobs, the responsibility of
building long-term career satisfaction and stability increasingly
falls more on the workers rather than individual employers. With
technologies playing a central role in how people choose and
access employment opportunities, it is necessary to under…
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Julie Hui et al. University of Michigan
Panel: Computer-Supported Career Development in The Future of Work
CSCW 2018 On Making Data Actionable: How Activists Use Imperfect Data to Foster Social Change for Human Rights Violations in Mexico In this paper, we examine how activist organizations, focused on human rights violations (HRVs) in Mexico, obtain and translate data to produce actionable insight for social change. Through interviews with 15 participants working in think tanks, human rights centers, non-governmental organizations, and nonprofit organ…
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Adriana Alvarado Garcia et al. IBM
Data in Diverse Settings
CSCW 2018 Accountability in the Blue-Collar Data-Driven Workplace This paper examines how mobile technology impacts employee accountability in the blue-collar data-driven workplace. We conducted an observation-based qualitative study of how electricians in an electrical company interact with data related to their work accountability, which comprises the information employees feel is…
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Kristian Helbo Kristiansen et al. University of Copenhagen
Privacy by Design & User Control Privacy Perception & Decision-Making Workplace Monitoring & Performance Tracking
CHI 2018 Growing Tiny Publics: Small Farmers' Social Movement Strategies Drawing from fieldwork of 13 small food farms in the Midwestern U.S., we describe the on-the-ground, practical challenges of doing and communicating sustainability when local food production is not well-supported. We illustrate how farmers enact learned and honed tactics of sustainability at key sites such as farmers'…
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Rosemary Steup et al. Indiana University
Sustainability and Local Action
CSCW 2018 emoji_events Confronting Social Criticisms: Challenges when Adopting Data-Driven Policing Strategies Proponents of data-driven policing strategies claim that it makes policing organizations more effective, efficient, and accountable and has the potential to address some policing social criticisms (e.g. racial bias, lack of accountability and training). What remains less understood are the challenges when adopting dat…
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Nitya Verma et al. Indiana University
Explainable AI (XAI) AI Ethics, Fairness & Accountability
CHI 2018