User participation is often time and resource intensive for both the designers and participants. This is especially problematic in cases where designers and users are not co-located and have to travel to participatory meetings. Distributed co-design through remote participation technologies has been hoped to alleviate these issues. However, distributed co-design has its own issues, such as requirement of an access to suitable technology independently by the participants. In this paper we present three cases where distributed co-design has been mediated through WhatsApp\textsuperscript{TM}, the currently most wide-spread mobile instant messaging app. Our lessons learned from these projects indicate that mobile instant messaging has potential in distributed co-design, and the continuous access to communication channels can enable detailed discussions between the designers and the participants. To summarise our findings, we present a framework to help future academics and practitioners to plan and implement (part of) their co-design process in mobile instant messaging services.

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https://hci.top/en/papers/dis/164659/2024

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Source
DIS
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Year
2024
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9 authors
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Subtopics
Gig Economy Platforms, Participatory Design
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UI/UX Designers, HCI Researchers
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Abstract only
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