“It’s Kind of Boring Looking at Just the Face”: How Teens Multitask During Mobile Videochat

Mobile videochat use has been growing, especially for teens. To better understand teens’ videochat practices, we conducted a two-week photo diary study with 16 teens. We found that most often, teens videochat with their closest friends from their bedrooms when they feel lonely or bored. Teens turned to videochat when understimulated but also felt understimulated during videochat. In order to manage this, they multitasked – teens moved from active chatting to co-presence while engaged in separate activities like scrolling social feeds or playing games. We uncovered social norms of reciprocity of attention, where teens match the attention level of the other and give leeway to briefly divert attention. Digital notifications did not feel disruptive to the videochat but family members’ interruptions felt disruptive as teens’ domestic context intruded into their virtual peer setting. We discuss these findings and their implications for research and design of videochat systems.