What’s in a Network? Infrastructures of Mutual Aid for Digital Platform Workers during COVID-19

DOI

This paper examines the role played by informal mutual aid networks in mediating precarity for gig workers in Jakarta during COVID-19. Using an original survey of 350 mobility platform drivers conducted in May 2020 and a pre-pandemic set of semi-structured interviews with driver communities, I find that mutual aid dispersed through associative, informal labor networks became an essential infrastructure of support for drivers during the pandemic. However, results indicate this support was not universally accessible: the pre-pandemic structures of a driver’s community and the driver’s own participation within the community correlated with the magnitude of community support a driver reported receiving. By putting CSCW literature in conversation with broader literature on informal urbanism, this paper shows how informal labor networks and mutual aid can be a transformative form of labor solidarity, even outside of formal union structures. By analyzing the forms and limits of these networks this paper also carries lessons in how to build solidarity amongst distributed workforces. At the same time, this study highlights the role of local socio-economic context in shaping gig worker experiences of the pandemic. Thus, it points to the need for more contextually driven analysis of both gig worker precarity and what are deemed effective forms of labor solidarity.