Improving User Confidence in Concept Maps: Exploring Data Driven Explanations

Automated tools are increasingly being used to generate highly engaging concept maps as an aid to strategic planning and other decision-making tasks. Unless stakeholders can understand the principles of the underlying layout process, however, we have found that they lack confidence and are therefore reluctant to use these maps. In this paper, we present a qualitative study exploring the effect on users' confidence of using data-driven explanation mechanisms, by conducting in-depth scenario-based interviews with ten participants. To provide diversity in stimulus and approach we use two explanation mechanisms based on projection and agglomerative layout methods. The themes exposed in our results indicate that the data-driven explanations improved user confidence in several ways, and that process clarity and layout density also affected users' views of the credibility of the concept maps. We discuss how these factors can increase uptake of automated tools and affect user confidence.