TIM S.p.A.

Collaborating with a Text-Based Chatbot: An Exploration of Real-World Collaboration Strategies Enacted during Human-Chatbot Interactions

A central problem for chatbots in the customer care domain revolves around how people collaborate with the agent to achieve their own situated goals. The majority of the previous research, however, relied on experiments within artificial settings, rather than on observation of real-world interactions. Moreover, such r…