Al Imam Mohammad Ibn Saud Islamic University

``It Hasn’t Lived in Our Society”: Investigating Cultural Sensitivity in LLM Chatbots for Emotional Support

Large Language Models (LLMs) offer potential benefits for increasing access to digital well-being support, yet their application raises important questions about risks and responsible implementation. This paper examines a critical, often overlooked, dimension of LLM safety: cultural and social alignment in underrepres…