Z8.05
Digital exclusion and alternative channels
Cards in this group · 4
- Z8.05.1Services that presuppose a smartphone exclude non-users by design
- Z8.05.2Alternative channels need functional parity, not token retention
- Z8.05.3Exclusion concentrates among older, low-income and disabled people
- Z8.05.4Alternative entrances need to be as prominent as the main one, not hidden in a corner