Q6.09
Metric gaming and proxy distortion
Cards in this group · 4
- Q6.09.1Once a metric is used for evaluation, teams optimize the metric rather than the goal it represents
- Q6.09.2A single proxy is easy to inflate without improving real experience
- Q6.09.3Using multiple proxies in combination reduces single-point gaming
- Q6.09.4Pair reverse metrics to monitor whether the proxy relationship has already distorted