Q4.17
Communicating and acting on findings
Cards in this group · 4
- Q4.17.1Organize the report around decisions, not around the method’s steps
- Q4.17.2Verbatim quotes and video clips move teams more than statistical summaries
- Q4.17.3Findings without specific actions and owners are shelved after the meeting
- Q4.17.4Offering solutions too early lets the discussion skip confirming the problem