Mental model diagrams

Cards in this group · 4

1. Q4.14.1A mental model diagram shows how users think the system works, not how it does
2. Q4.14.2Gaps between the mental model and the implementation are where design must bridge
3. Q4.14.3Users at different experience levels may hold qualitatively different mental models
4. Q4.14.4Infer mental models from task observation; asking directly yields post-hoc stories