Q3.17
Recommendation-style metrics and their controversies
Cards in this group · 4
- Q3.17.1Different cultures use the same rating scale differently, so country gaps are not product gaps
- Q3.17.2An industry benchmark whose source you cannot inspect is not a comparison
- Q3.17.3These scores are lagged attitude snapshots and cannot prove a cause
- Q3.17.4Intercepting at a high-score moment systematically inflates the number