L6.13
Negative Feedback Channels for Recommendations
Cards in this group · 5
- L6.13.1With only positive signals the system cannot tell "not interested" from "never saw it"
- L6.13.2Negative feedback must state its scope: this item or this class
- L6.13.3Negative feedback must produce an immediately visible change, or users will judge it useless and stop
- L6.13.4Users treat negative feedback as emotional expression; its semantics are imprecise
- L6.13.5Over-responding to a single negative can wipe out a whole class of content