HCI.TOP
L6.07

Presenting Recommendation Reasons

Cards in this group · 5

  1. L6.07.1A reason helps the user decide whether an item is worth opening, not to persuade them to open it
  2. L6.07.2Reasons must come from the actual ranking basis; a post-hoc story is another kind of hallucination
  3. L6.07.3Reasons expose data sources and can make users feel tracked
  4. L6.07.4Reasons make recommendations rebuttable, so users can correct a wrong profile
  5. L6.07.5The same sentence on every item conveys no information