L5.09
Overtrust and Trust Collapse
Cards in this group · 5
- L5.09.1A reasonable trust level varies with task and situation; there is no globally correct trust
- L5.09.2A streak of successes pushes trust above the system's actual reliability
- L5.09.3Undertrust shows up as repeated manual checking, whose cost is often ignored
- L5.09.4Showing typical failures can suppress overtrust, at the cost of short-term adoption
- L5.09.5Trust is formed from personal use, not from statements and documentation