HCI.TOP
L4.13

Agent Failure Reporting and Escalation

Cards in this group · 5

  1. L4.13.1When an agent cannot finish, it should escalate rather than cover with an approximation
  2. L4.13.2Escalation must say which step is stuck and what is needed; a failure report alone cannot be handled
  3. L4.13.3Retrying without escalating consumes resources and delays human intervention
  4. L4.13.4A partially completed task must say how far it got and whether cleanup is needed
  5. L4.13.5The later the escalation, the longer the execution history a person must reconstruct