J4.11

Consistency as Cognitive Support

Cards in this group · 4

  1. J4.11.1Same function, same name and place, lowers learning cost
  2. J4.11.2Predictable navigation lets users form a stable mental map
  3. J4.11.3Unexpected context changes break the user's plan
  4. J4.11.4Consistency has to survive version changes; churn costs cognitive-disability users more