B5.14
The Economic Case for Usability
Cards in this group · 5
- B5.14.1Usability investment is adopted only when its payoff is translated into cost or revenue items the organization already tracks
- B5.14.2The cost of fixing the same defect rises as development advances
- B5.14.3Support cost and churn are the two easiest doors for attributing value to usability
- B5.14.4Internal systems justify by hours saved; external products by conversion and retention—and the two must not be mixed
- B5.14.5Arguments must land inside the decision-maker's budget cycle; long-term gains beyond it are not counted