B5.11
User Experience versus Usability
Cards in this group · 4
- B5.11.1Usability asks whether the task is achieved; experience covers all feelings before, during, and after use
- B5.11.2Experience includes expectation, brand, and social context, most of which the interface does not control
- B5.11.3Under some experience goals, deliberate inefficiency is correct design, in direct conflict with usability goals
- B5.11.4Experience cannot be measured directly through task performance the way usability can; it is only inferred