B5.10
Error Rate as a Usability Dimension
Cards in this group · 4
- B5.10.1Error rate correlates with effectiveness but must be reported separately; their remedies differ
- B5.10.2Errors must be counted separately as recoverable and unrecoverable; merged counts hide severe problems
- B5.10.3A zero-error interface may just have converted errors into abandonment
- B5.10.4Error rate responds to interface changes more sensitively than satisfaction, making it a good regression monitor