Margaret Hughes

schoolMassachusetts Institute of Technologybar_chart#4531 Global Rank

Total Papers

HCI Rank

#4531

Research Areas

Years Active

Recent Publications

The Impacts of Transparency and Personalization on Feelings of Agency and Connection in Democratic Decision Making

Community engagement processes often shape policies that affect people’s daily lives, yet they frequently struggle to build transparency, understanding, and agency. Civic technologies aim to address this gap by making connections between voices and decisions visible, but rarely evaluate impact on democratic participan…

CSCW '242nd AuthorSession 1b: From Hate Speech and Propaganda to Online Public Deliberation

Anonymization of Voices in Spaces for Civic Dialogue: Measuring Impact on Empathy, Trust, and Feeling Heard

Anonymity is a powerful component of many participatory media platforms that can afford people greater freedom of expression and protection from external coercion and interference. However, it can be difficult to effectively implement on platforms that leverage spoken language due to the distinct biomarkers present in…

CHI '211st AuthorConversational Chatbots +1

Keeper: A Synchronous Computer-Mediated Communication Environment Informed by In-Person Facilitation Practices to Ease and Improve Online Conversations

Facilitation, or the craft and use of specific tools, methods, and practices to influence the way groups gather and converse to reach a goal, requires the nuanced craft of a facilitator to guide complex conversations. Online gathering spaces are often designed with neither the facilitator’s knowledge nor the range of…

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