Nicole Krämer

schoolUniversity of Duisburg-Essenbar_chart#3939 Global Rank

Total Papers

HCI Rank

#3939

Research Areas

Years Active

Recent Publications

Certified But Imperfect: Investigating The Role of AI Certifications And System Performance on Trust in And Reliance on AI Systems

While regulatory frameworks call for the implementation of AI certifications, empirical knowledge about how such certifications affect interactions is still scarce. In this work, we examined how AI certifications affect users' trust and reliance. In addition, we examined whether certifications elevate user expectation…

CHI '232nd AuthorExplainable AI (XAI) +2

Measuring and Understanding Trust Calibrations for Automated Systems: A Survey of the State-Of-The-Art and Future Directions

Trust has been recognized as a central variable to explain the resistance to using automated systems (under-trust) and the overreliance on automated systems (over-trust). To achieve appropriate reliance, users’ trust should be calibrated to refect a system’s capabilities. Studies from various disciplines have examined…

CHI '21CorrespondingContent Moderation & Platform Governance +1

Disagree? You Must Be a Bot! How Beliefs Shape Twitter Profile Perceptions

In this paper, we investigate the human ability to distinguish political social bots from humans on Twitter. Following motivated reasoning theory from social and cognitive psychology, our central hypothesis is that especially those accounts which are opinion-incongruent are perceived as social bot accounts when the ac…

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