Duhyung Kwak

"I Should Know, But I Dare Not Ask": From Understanding Challenges in Healthcare Journeys to Deriving Design Implications for North Korean Defectors' Adaptation

While it is known that North Korean defectors (NKDs) struggle with South Korea's healthcare system, the specific challenges of their patient journey remain underexplored. To investigate this, we conducted interviews with 10 NKDs about an 8-step patient journey and identified the clinical consultation step as a critica…