Qianhui Chen

Hear You in Silence: Designing for Active Listening in Human Interaction with Conversational Agents Using Context-Aware Pacing

In human conversation, empathic dialogue requires nuanced temporal cues indicating whether the conversational partner is paying attention. This type of "active listening" is overlooked in the design of Conversational Agents (CAs), which use the same pacing for one conversation. To model the temporal cues in human conv…