Hao Ling

schoolHong Kong University of Science and Technologybar_chart#21977 Global Rank

Total Papers

HCI Rank

#21977

Research Areas

Years Active

Recent Publications

Trust Formation in AI Delegation: The Interplay of Explainability and Anthropomorphism

As AI agents act on behalf of users, designers increasingly combine explainability (XAI) and anthropomorphism to build trust. Yet, whether these cues create synergy or interference remains a critical, open question. Our online experiment (N=900) revealed a counterintuitive interference effect: anthropomorphism reduced…

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