Yana Angelova

"Tell Them They Are a Responsible Entity, Not a Customer": Understanding Practitioner Challenges in Sector CSIRTs

In this paper, we study the experiences of practitioners in sectoral Computer Security Incident Response Teams (CSIRTs)—specialized teams that mediate between national cybersecurity authorities and the sector constituency. Through interviews with 18 professionals connected to the Informatiebeveiligingsdienst (IBD-CSIR…