Greta Ontrup

Campus AI vs. Commercial AI: Comparing How Students and Employees Perceive their University’s LLM Chatbot vs. ChatGPT

As the use of LLM chatbots by students and researchers becomes more prevalent, universities are pressed to develop AI strategies. One strategy that many universities pursue is to customize pre-trained LLM-as-a-service (LLMaaS) chatbots. While most studies on LLMaaS chatbots prioritize technical adaptations, these s…