Klaus Bengler

schoolTechnical University of Munichbar_chart#26788 Global Rank

Total Papers

HCI Rank

#26788

Research Areas

Years Active

Recent Publications

User Preferences in Conversational AI for Healthcare: Insights from an Interview Study

Chatbot-based symptom diagnosis apps are becoming increasingly popular, yet concerns remain around usability and user trust. This study explores user preferences regarding chatbot characteristics using a rhetorical structure in symptom diagnosis chatbots. We conducted 16 semi-structured interviews across two use-case…

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