Hyojin Chin

Behaviors and Perceptions of Human-Chatbot Interactions Based on Top Active Users of a Commercial Social Chatbot

Natural language processing is enabling machines to communicate with humans naturally, yet the dynamics of extended user-chatbot interactions remain much unexplored. This study characterizes the conversational styles, demographics, psychologies, and emotional tendencies of the most active users (i.e., top 1\% by messa…