Johannes Kunkel

Let Me Explain: Impact of Personal and Impersonal Explanations on Trust in Recommender Systems

Trust in a Recommender System (RS) is crucial for its overall success. However, it remains underexplored whether users trust personal recommendation sources (i.e. other humans) more than impersonal sources (i.e. conventional RS), and, if they do, whether the perceived quality of explanation provided account for the di…