Merle M. Reimann

Transparent Conversational Agents: The Impact of Capability Communication on User Behavior and Mental Model Alignment

When a user interacts with a conversational agent for the first time, they may not be aware of the agent's capabilities, leading to suboptimal use or interaction breakdowns. To avoid a mismatch with the actual capabilities, the agent's capabilities have to be made transparent to the user. To investigate whether commu…