Jeongyun Heo

Form to Flow: Exploring Challenges and Roles of Conversational UX Designers in Real-world, Multi-Channel Service Environments

Conversational agents are widely used in today’s multi-channel service environments. However, little is known about the challenges faced by user experience (UX) designers. This study explores the challenges faced by conversational UX designers while working in multidisciplinary teams to understand the design process i…