Jenny Schmid

Two sides to every story: Mitigating intercultural conflict through automated feedback and shared self-reflections in global virtual teams

Global virtual teams experience intercultural conflict. Yet, research on how Computer-Mediated Communication (CMC) tools can mitigate such conflict is minimal. We conducted an experiment with 30 Japanese-Canadian dyads who completed a negotiation task over email. Dyads were assigned to one of three conditions: C1) no…