Anita L Blanchard

The Impact of Governance Bots on Sense of Virtual Community: Development and Validation of the GOV-BOTs Scale

Bots are increasingly being used for governance-related purposes in online communities, yet no instrumentation exists for measuring how users assess their beneficial or detrimental impacts. In order to support future human-centered and community-based research, we developed a new scale called GOVernance Bots in Online…