Kristina Lustig

"We Don't Do That Here": How Collaborative Editing with Mentors Improves Engagement in Social Q&A Communities

Online question-and-answer (Q&A) communities like Stack Overflow have norms that are not obvious to novice users. Novices create and post programming questions without feedback, and the community enforces site norms through public downvoting and commenting. This can leave novices discouraged from further participation…