Chris Snijders

schoolTechnical University Eindhovenbar_chart#4582 Global Rank

Total Papers

HCI Rank

#4582

Research Areas

Years Active

Recent Publications

Good Performance Isn't Enough to Trust AI: Lessons from Logistics Experts on their Long-Term Collaboration with an AI Planning System

While research on trust in human-AI interactions is gaining recognition, much work is conducted in lab settings that, therefore, lack ecological validity and often omit the trust development perspective. We investigated a real-world case in which logistics experts had worked with an AI system for several years (in som…

IUI '243rd AuthorExplainable AI (XAI) +2

The Trust Recovery Journey. The Effect of the Timing of Errors on the Willingness to Follow AI Advice.

Complementing human decision-making with AI advice offers substantial advantages. However, humans do not always trust AI advice appropriately and are overly sensitive to incidental AI errors, even in cases with overall good performance. Today's research still needs to uncover the underlying aspects of trust decline an…

CHI '223rd AuthorExplainable AI (XAI) +1

Improving understandability of feature contributions in model-agnostic explainable AI tools

Model-agnostic explainable AI tools explain their predictions by means of ’local’ feature contributions. We empirically investigate two potential improvements over current approaches. The first one is to always present feature contributions in terms of the contribution to the outcome that is perceived as positive by t…

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