Polly Barber

Beyond the 'Unofficial Proxy' - Navigating Technology Support for Older Adults' Banking Activities with Close Others

In the context of extensive bank branch closures, and a rapidly ageing population, older adults’ (OAs’) reluctance to adopt digital banking platforms by themselves is concerning. However, many OAs rely on the support of close others (COs) to complete banking activities with them. This support is mostly provided throug…