Raphael Gellert

Staying at the Roach Motel: Cross-Country Analysis of Manipulative Subscription and Cancellation Flows

Subscribing to online services is typically a straightforward process, but cancelling them can be arduous and confusing --- causing many to resign and continue paying for services they no longer use. Making the cancellation process intentionally difficult is recognized as a dark pattern called Roach Motel. This paper…