Jenny T Liang

schoolCarnegie Mellon Universitybar_chart#8463 Global Rank

Total Papers

HCI Rank

#8463

Research Areas

Years Active

Recent Publications

Mapping the Design Space of User Experience for Computer Use Agents

Large language model (LLM)-based computer use agents execute user commands by interacting with available UI elements, but little is known about how users want to interact with these agents or what design factors matter for their user experience (UX). We conducted a two-phase study to map the UX design space for comput…

CHI '243rd AuthorHuman-LLM Collaboration +3

Counterspeakers’ Perspectives: Unveiling Barriers and AI Needs in the Fight against Online Hate

Counterspeech, i.e., direct responses against hate speech, has become an important tool to address the increasing amount of hate online while avoiding censorship. Although AI has been proposed to help scale up counterspeech efforts, this raises questions of how exactly AI could assist in this process, since counterspe…

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